Have you ever considered which techniques should be used for continuing improvement?

Or how to increase the value delivered to the client? All about these things and more we can learn from the book by Jeffrey K. Liker and Karyn Ross: 'The Toyota Way to Service Excellence: Lean Transformation in Service Organizations'.
It's definitely worth your time since it discusses interesting analyses of service companies and stories of practitioners sharing their experiences. It proves that lean principles and methods work in the same way in services as in production.




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