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LEAN Management in the office and services
A Japanese project for the internal organisation of a company. It is based on cyclical action according to always the same pattern.
Understanding customer needs and defining processes
Simplifying the work
Creating a work instruction and placing it in a visible place
Continuous improvement, staff development
Translate previously implemented actions into habits
Step 1: Stabilization
Understanding the client’s needs – defining the client’s needs, documenting them, and doing training for staff.
Defining processes – often only some people know the details of how a process should be done and they do not share this with other staff. Results vary depending on who is implementing the process.
Step 2: Standardization
Standardisation, which is the rationalisation or simplification of work that results in a reduction in process variability. Standardisation helps to identify non-standard events.
Step 3: Visualization
Putting work instructions and prioritisation rules in a visible place. Visualisation facilitates continuous improvement.
Step 4: Continuous improvement
Improvement of the work performed and continuous staff development – to maintain and improve the system.
Benefits
- Increased flexibility in responding to change
- Better use of resources
- Improved levels of customer service and satisfaction
- Increased predictability of the time needed for implementation
- Improved communication and knowledge of current activities among employees
