(R)Evolution in services – it pays off
Ubiquitous digitization is inevitable. It helps us in our daily lives, but it also changes the work culture.
Table of Contents
- Evolution of expectations
- The end of old ways of working
- The social competence of employees determines everything
- Services have accelerated
1. Evolution of expectations
Expectations for the employee, as well as requirements for the workplace and employer, are already quite new. For the employee, “Freedom” and the ability to decide for oneself are key. Continuously improving the company’s processes and involving employees in co-creating their own environment, in accordance with the lean concept, has the effect of changing their values. People like to choose and do what is important to them, not what is important to the company. Allowing employees to create new ways of working, products and making important decisions empowers them. They then feel happy because we allow them to go in the direction they choose.
2. The end of old ways of working
“Pray and work” is still the motto of the Benedictine order today. Digitalization and social changes have affected people, so they are moving away from the old ways of doing things toward new ones. “Live and work” or “study and work” are today’s life mottoes. People need to be given space to realize themselves, no longer only on a professional level, but also on a personal level. This is why modern “co-working” offices have emerged. Spaces that have multiple functions, more like a living room with a kitchenette than a traditional office. Such spaces soften the atmosphere, allow for freer discussions, and foster creativity.
3. The social competence of employees determines everything
What kind of company is and whether it is successful depends on what kind of people work in it, and the ability to “Think” is the most important competence. Qualities such as empathy, networking and teamwork skills are at a premium today.
Employers know this. They try to be attractive by creating a friendly infrastructure in the company, giving interesting and multifunctional spaces. They do not impose working hours, allow the employee to choose tasks, and are very flexible.
4. Services have accelerated
Today’s end customer is very demanding, has individualized, sophisticated wishes, expects a quick response, wants detailed information at every stage of the order.
Research confirms that today already 80% of employees work digitally. That is, there is a computer, the Internet, a robot or other device connected to the network at the workstation. We have automated simple, repetitive and monotonous processes. Machines are displacing people in many areas, speeding up the pace of operations and improving quality. We have begun to use artificial intelligence, and are working with cobots.
(R)evolution pays off, it is an investment, it allows us to keep up with trends and guarantees the growth of the company. Giving employees the opportunity to realize their ambitions and improve their talents, involving them in strategic decisions, we contribute to the creation of a new reality.